Our air conditioning stopped working during the hottest part of the day. My wife and our newborn twins were suffering as the temperature kept rising in the house. I called other AC companies to come out but there were no available techs at that time. Rescue One Air didn’t have that problem. Prompt response to our call for service was a good first impression. The repair technician took the time to explain our problem in terms that we could understand. Fortunately he was able to fix our problem with a simple replacement part. The service technician made sure we understood it may happen again in the future and we eventually will need a new system. We were educated on various systems which would work best for our house. I am surprised to say there was no sales pitch to upgrade my air system or to sell me unnecessary parts. Rescue One demonstrated excellent customer service and will no doubt be my choice for service in the future.